SMS Privacy Policy

Home Doc uses text messaging to support appointments and care coordination. This page explains what we send, how consent works, and how to stop messages at any time.

SMS privacy

SMS opt-in information and phone numbers collected for the purpose of SMS are not shared with any third party or affiliate company for marketing purposes.

We collect information verbally from our patients through our interactions, such as names, email addresses, phone numbers, location data, and any other relevant information.

We use collected data to send appointment reminders to our patients. We also send our patients scheduling links and virtual appointment links so they can connect with their providers.

Except for the minimal extent necessary for treatment, payment, healthcare operations, or a serious threat to health or safety, we do not share patient information with third parties, affiliates, or partners without a patient's permission, in accordance with the Health Insurance Portability and Accountability Act (HIPAA).

SMS terms and conditions

1. SMS consent communication

Information such as phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS communications

If consent has been given to receive text messages from Home Doc, messages may be received related to the following:

• Appointment reminders
• Follow-up messages
• Billing inquiries

Example: "Hello, this is a reminder of your upcoming appointment with Dr. Smith on May 15th at 3pm. Reply STOP to opt out of SMS messaging at any time."

3. Message frequency

Message frequency may vary. You may receive up to 10 SMS messages per week regarding your appointments or account status.

4. Potential fees for SMS messaging

Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-in method

Opt-in to receive SMS messages from Home Doc can be done verbally, during a conversation.

6. Opt-out method

Opting out of receiving SMS messages can be done at any time by replying STOP to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list by calling (833) 466-3302.

7. Help

For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us by calling (833) 466-3302 or emailing info@myhomedoc.com.

8. Standard messaging disclosures

Message and data rates may apply. Opt out at any time by texting STOP. For assistance, text HELP. Message frequency may vary.